Lysto Care: In-Dashboard Support

When something goes wrong mid-playtest, the last thing your team needs is to leave the platform to find help. Lysto Care is our support experience built directly into your dashboard: whether you need a quick answer on how a tool works or hands-on help setting up your study, support is always one click away, right where you're already working.

What Makes Lysto Care Different

Most support experiences are an afterthought; a help portal buried in a footer, a generic email inbox, or a chatbot that can't get past your first question. At Lysto we believe support is a part of the product and here's what that looks like in practice: 

• Support lives in your dashboard: No separate portal, no context switching. Lysto Care is a single click away inside the platform dashboard, so you never have to leave your workspace to get help.
  
  
• You speak to real people: Lysto Care connects you directly to the Lysto Customer Success team via live chat. You get a human who knows the platform, not a chatbot, or a ticket that sits in a queue for days.
  
  

• Help that knows where you are:  Open Lysto Care on the Credits Wallet page and it surfaces credits articles. On the Playtests page, it surfaces playtest guides. The experience adapts to your current context automatically.
  
  
• A knowledge base built around how you work: Support articles are organized around how Lysto actually works — Workspace, Playtests, Credits Wallet, and Account. Everything findable in seconds and kept up to date as the platform evolves.

What's Included with Lysto Care

Here's what makes Lysto Care a complete support experience, not just a 'help' button:

• In-dashboard live chat — No external portal, no new tabs. Support is always one click away inside the platform.
  
  
• Real CS team on the other end — Every chat is picked up by a human who knows Lysto deeply, not a bot.
  
  
• Structured knowledge base — Articles organised across four categories — Workspace, Playtests, Credits Wallet, and Account.
  
  
• Auto ticket creation fallback — If your issue needs follow-up, a ticket is raised automatically with your full chat history attached.

Lysto Care is available to all studios, regardless of the study conducted or the package purchased, directly from your dashboard. If you have questions about the platform or want to learn more about how Lysto Care fits into your workflow, reach out to your Games Partnership Manager or contact us at contact@lysto.io.